Privacy Policy
1. Information We Collect
We collect information from you in several ways, including when you:
- Browse our website
- Make a purchase
- Subscribe to our newsletter
- Contact us via email or forms
- Engage with us on social media or ads
Personal Information
- Name
- Email address
- Phone number
- Shipping and billing address
- Payment information (processed securely via third-party providers)
- Order and purchase history
Non-Personal Information
- Browser type
- IP address
- Device type
- Pages viewed and time spent on site
- Referring site or search engine
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Send order updates and tracking information
- Respond to inquiries or customer service requests
- Provide promotional emails and product updates (only if you’ve opted in)
- Improve our website, services, and customer experience
- Prevent fraud and ensure website security
- Comply with legal obligations
3. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share it with trusted service providers, including:
- Payment gateways (e.g., Razorpay & PayPal)
- Shipping and logistics providers
- Email marketing platforms
- Web hosting and analytics services (e.g., Google Analytics, Meta Pixels)
4. Cookies and Tracking Technologies
We use cookies to:
- Provide a better browsing experience
- Understand visitor behaviors and site performance
- Remember your preferences (like cart contents)
- Show relevant ads and offers
You can manage cookies in your browser settings. Some features may be limited if cookies are disabled.
5. Email Marketing
If you opt-in to our newsletter, you may receive occasional emails about:
- New arrivals and collections
- Special offers and discounts
- Brand news or blog content
You can unsubscribe anytime via the link in our emails.
6. Security of Your Data
We protect your personal information using:
- SSL encryption
- PCI-compliant payment gateways
- Restricted access to sensitive data
- Routine security monitoring
However, no method is 100% secure. We cannot guarantee absolute protection.
7. Your Rights
You may have rights depending on your region, including to:
- Access the data we hold
- Request corrections or deletion
- Withdraw consent or unsubscribe
- Lodge complaints with data authorities
Contact us at support@hellendiam.com to exercise these rights.
8. Children’s Privacy
We do not knowingly collect personal information from individuals under 13. Our services are not designed for children.
9. Third-Party Links
We may link to external websites (e.g., Instagram, payment platforms). We are not responsible for their privacy practices.
10. Updates to This Policy
This Privacy Policy may be updated periodically. Please review this page for the latest version.
