Shipping Policy
Effective Date: 22/05/2025
At Hellen Diam, we are committed to delivering your handcrafted Moissanite and 925 silver jewelry with care, precision, and efficiency. Our shipping process is designed to ensure that your purchase reaches you in perfect condition and on time.
🚚 Order Processing Time
Ready-to-Ship Items:
- Dispatched within 2–4 business days after order confirmation.
Made-to-Order Jewelry:
- Each piece is individually handcrafted after you place your order.
- Processing and crafting take approximately 10–15 business days depending on the design complexity.
- During peak seasons or sales, processing time may extend slightly — we will notify you in such cases.
🌍 Shipping Options & Delivery Times
We offer both domestic and international shipping. The timelines below refer to Ready-to-Ship products. For Made-to-Order items, allow 15–21 days for processing and delivery.
| Region | Shipping Type | Estimated Delivery Time | Carrier |
|---|---|---|---|
| International | Standard Shipping | 7–14 business days | FedEx / DHL / UPS |
| International | Express Shipping | 5–8 business days | FedEx / DHL |
Note: Delivery timelines may vary due to customs clearance or courier delays beyond our control.
💲 Shipping Charges
- India: Free Standard Shipping on all orders.
- International: Charges calculated at checkout based on destination and weight.
- Customs duties, taxes, or import charges are the customer's responsibility (if applicable).
📦 Order Tracking
Once shipped, you’ll receive an email or SMS with:
- Tracking Number
- Courier Partner
- Estimated Delivery Date
You can track your order via the courier’s official website.
🔁 Multiple Shipments
If your order includes both Ready-to-Ship and Made-to-Order items, we may ship them separately to expedite delivery. You will receive tracking for each shipment.
⚠️ Delays & Delivery Issues
- Hellen Diam is not responsible for courier delays, weather disruptions, or customs clearance.
- If marked delivered but not received, please contact the carrier and notify us within 24–48 hours for assistance.
❌ Incorrect Address Policy
Please double-check your shipping address before submitting your order.
- Hellen Diam is not liable for incorrect or incomplete addresses entered by the customer.
- If returned, customers are responsible for re-shipping and any customs fees incurred.
