Terms & Condition

Terms and Conditions

Effective Date: 27-05-2025

Welcome to Hellen Diam. By accessing, browsing, or purchasing from www.hellendiam.com, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our website.

 

1. General Overview

Hellen Diam specializes in handcrafted Moissanite and 925 sterling silver jewelry. These Terms govern your use of our website and services. We reserve the right to update or modify these Terms at any time, and it is your responsibility to review them periodically.

2. Eligibility

To purchase from our site, you must be at least 18 years old or accessing the site under the supervision of a parent or legal guardian.

3. Product Descriptions & Custom Orders

· We make every effort to accurately display and describe our products. However, colors and appearance may vary slightly depending on your screen settings.

· Most of our jewelry is made-to-order and handcrafted after the order is placed. Please read product details and timelines before purchasing.

· Custom and bespoke designs are final and non-refundable once production begins.

4. Pricing & Payment

· All prices are listed in INR or USD depending on your region and are subject to change without notice.

· Payments are processed securely via trusted third-party gateways such as Razorpay, Stripe, and PayPal.

· We are not responsible for delays or issues arising from third-party payment processing.

5. Shipping Policy

Please refer to our detailed Shipping Policy for full information regarding processing times, carriers, and delivery estimates.

· Ready-to-Ship items are typically dispatched within 2–4 business days.

· Made-to-Order items require 10–15 business days for crafting.

· International customers are responsible for customs duties and import taxes.

· Hellen Diam is not liable for delays caused by couriers or customs.

6. Returns & Refunds

Please refer to our detailed Return & Refund Policy for eligibility and procedures.

· Ready-to-Ship items can be returned within 14 days of delivery.

· Made-to-Order and customized jewelry are not eligible for return or refund unless defective.

· Refunds are issued to the original payment method within 5–7 business days after inspection.

7. Intellectual Property

All content on the Hellen Diam website — including logos, images, product descriptions, and text — is the intellectual property of Hellen Diam and may not be used, copied, or reproduced without written permission.

8. User Conduct

You agree not to:

· Violate any local, state, national, or international law.

· Upload harmful or malicious content.

· Use the site to promote unauthorized commercial activities.

· Attempt to gain unauthorized access to any part of the website or its systems.